Product information is offered in good faith but should only be regarded as a guide. Whilst we endeavour to supply accurate information, some errors are possible. We suggest that if you are in doubt about the spares you require, you contact us before making your purchase, to ensure that you make the right choice.The Company shall not be held responsible for any harm caused by misuse of the product,and state that the product should only be used for the purpose for which it is intended; ie Woodstove Replacement Parts. When placing an order with us, you are agreeing with these Terms and Conditions. Please note that we comply with the Distance Selling Regulations (DSR).

Currencies

Please note we only accept GBP.

Returns and Refunds

If you decide to cancel your order with us, you must let us know as soon as possible, and within 7 days at the latest. If the goods have been dispatched, we ask you return them in their original packaging and in a re-saleable condition. Cancellations must be in writing by post or by email, quoting the Order Number. The goods must not have been used in any way. We will endeavour to pay the refund within 14 days of receipt of the returned goods and will make a deduction from the refund to cover the delivery cost.